Right of withdrawal

We offer a no quibble refund policy.  If you're not happy, we're not happy.


Please do contact us to see if we can resolve the problem, or you can just return the record for a full refund together with postage costs you incur.  Use Contact Us or email us at acousticsoup@acousticsoup.net if you have any issues.


We are nice guys (kind to our mothers, wives, dogs, etc) and easy to deal with.  All we ask is that you are the same - we would really appreciate it if you Contact Us before giving any public negative feedback.  We also hope you understand that we reserve the right to withdraw from a transaction if a blatent error has been made by one of our Elves whilst uploading Product details/prices onto the store.  Like Santa's elves, they're good at what they do but not always vinyl experts; we know, as our Customers, you'll want to be fair and not take advantage ... after all, no-one likes to be responsible for a squished elf!